PRIVACY POLICY

INTRODUCTION

This document sets out the privacy policy of Harmonie Health Pty Ltd ABN (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

The Privacy Act 1988 (Cth) (Privacy Act) requires entities bound by the Australian Privacy Principles to have a privacy policy. We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use, and disclose personal information.

By providing personal information (including sensitive information) to us, you consent to our storage, maintenance, use, and disclosure of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include, but is not limited to, the following:

• Name
• Mailing or street address
• Email address
• Social media information
• Telephone number and other contact details
• Age
• Date of birth
• Credit card or other payment information
• Sensitive information (such as health information)
• Information about your business or personal circumstances
• Information in connection with client surveys, questionnaires, and promotions
• Your device identity and type, IP address, geo-location information, page view statistics, advertising data, and standard web log information
• Information about third parties
• Any other information provided by you to us via our website or online presence

HOW PERSONAL INFORMATION IS COLLECTED

How we collect information from you

We may collect personal information where you:

• Contact us through our website
• Receive goods or services from us
• Submit any of our online inquiry forms
• Communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook), or otherwise
• Interact with our website, social applications, services, content, and advertising
• Invest in our business or enquire about a potential purchase in our business

How we collect information from third parties

There may be occasions when we collect personal information (including sensitive information) about you from someone else, such as a health care provider.

How you provide information for someone else

If you are providing personal and/or sensitive information on behalf of someone else, you must have their consent.

How we collect information from cookies

We may collect personal information from you when you use or access our website via cookies and web analytics tools.

USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following primary purposes:

• To provide goods, services, or information to you
• For record keeping and administrative purposes
• To comply with our legal obligations
• To send you administrative messages, reminders, notices, updates, and security alerts

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We may disclose your personal information to:

• Health care providers we refer you to
• Our professional advisors such as lawyers, accountants, and auditors
• Any third parties you have consented to

STORAGE OF YOUR PERSONAL INFORMATION

All personal information we collect is stored on servers located in Australia, though cloud-service providers may operate overseas recovery sites.

SENSITIVE INFORMATION

We may collect sensitive information such as health history, biometric data, medication details, and referral letters.

MARKETING

We may send you marketing communications in accordance with the Spam Act 2003 (Cth). You can opt-out at any time.

SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorized access.

LINKS

Our website may contain links to other websites, and we are not responsible for their privacy practices.

REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to access or correct your personal information, please contact us using the details below.

COMPLAINTS

If you wish to complain about how we handle your personal information, contact us at:

CONTACT US

Name: Lisa Thomson

Email: lisa.thomson@harmoniehealth.com.au

Last Updated: 5 February 2025