These terms and conditions ("Terms") govern your access to and use of the Harmonie Health Platform ("Platform"). By using the Platform, you agree to these Terms, forming a legally binding agreement between you and Harmonie Health Pty Ltd ABN 50 674 602 405 ("Harmonie Health," "we," "us," or "our").
If you do not agree to these Terms, you must refrain from using the Platform. We may update these Terms at any time by posting an updated version on the Platform. Continued use of the Platform after changes signifies acceptance of the revised Terms.
2. ACCESS AND USE OF THE PLATFORM
You may use the Platform only for lawful purposes and in accordance with these Terms and applicable laws. You must ensure that anyone accessing the Platform on your behalf complies with these Terms.
3. HEALTH AND MEDICAL DISCLAIMER
The information on this Platform is not a substitute for professional medical advice, diagnosis, or treatment.
The Platform may contain health-related features, including information on social isolation, loneliness-related services, and well-being. However, these are for informational purposes only and should not be considered medical or professional advice.
Always seek advice from a qualified healthcare provider for any health concerns.
4. COLLECTION AND USE OF SENSITIVE INFORMATION
We may collect and process sensitive health information as outlined in our Privacy Policy. This includes data related to your health history, medication use, biometric information, NDIS plans, and related health records.
By using the Platform, you consent to our collection and handling of sensitive health information in accordance with Australian privacy laws.
If you are providing information on behalf of someone else (e.g., a patient, carer, or NDIS participant), you confirm that you have their explicit consent.
5. USER RESPONSIBILITIES
You must not:
Misuse or interfere with the Platform’s security or functionality.
Share misleading health information or attempt to impersonate another person.
Use the Platform to distribute spam, malware, or unauthorized advertisements.
Violate any laws related to data protection or patient confidentiality.
6. PLATFORM FUNCTIONALITY AND LIMITATIONS
The Platform includes health integrations and social activity recommendations based on user interests.
We make every effort to ensure accurate information, but we do not guarantee that the Platform will be error-free or uninterrupted.
Users accept that results from the Platform’s features may differ for each individual.
7. INTELLECTUAL PROPERTY
Harmonie Health retains ownership of all content on the Platform, including text, graphics, software, and proprietary health-related tools.
Users may not reproduce or distribute Platform content without prior written consent.
8. PRIVACY AND SECURITY
We handle personal and sensitive health information in accordance with our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
All user data is securely stored on Australian-based servers. Some third-party service providers may have limited access to support Platform functions, but strict security measures are in place.
Users have the right to request access to or correction of their personal information.
9. THIRD-PARTY LINKS AND SERVICES
The Platform may include links to third-party websites or services. We are not responsible for their content, privacy policies, or security practices.
10. LIMITATION OF LIABILITY
To the extent permitted by Australian law:
We are not liable for any loss, injury, or damages arising from reliance on the Platform’s information.
We do not guarantee that the Platform will meet your specific health or well-being needs.
You agree that your use of the Platform is at your own risk.
11. ACCOUNT TERMINATION
We reserve the right to suspend or terminate your account if:
You violate these Terms.
Your use of the Platform poses a security risk or legal concern.
You misuse or manipulate health-related features.
12. DISPUTE RESOLUTION
If you have a complaint:
Contact Harmonie Health Support at [Support Email].
We will investigate and aim to resolve the issue promptly.
If unresolved, disputes will be handled in accordance with Australian Consumer Law.
13. GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.
14. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at: